Privacy Policy

Last updated: August 17, 2026

Namaste Cure ("we," "us," "our") operates namastecure.com, a medical tourism facilitation platform connecting international patients with hospitals and specialists in India. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website or services. By using our website or submitting your information through our forms, you consent to the practices described in this policy.

1. Information We Collect. We collect information you provide directly, including your full name, phone number, email address, country of residence, and details about the medical procedure or treatment you are inquiring about. We may also collect passport or travel details if you proceed with booking, and technical information such as IP address, browser type, and device information through standard website analytics.

2. How We Use Your Information. We use your information to respond to your inquiry, connect you with partner hospitals and specialists, prepare personalized treatment plans and cost estimates, coordinate travel and visa logistics, send appointment and service-related communications, and improve our website and services. We do not sell your personal information to third parties.

3. Sharing With Hospitals and Partners. Because Namaste Cure is a facilitator connecting you with independent, third-party hospitals and medical specialists, we share relevant parts of your information (such as your name, contact details, and medical inquiry) with the specific hospital or doctor you choose to consult, solely for the purpose of arranging your consultation and treatment. Each hospital maintains its own privacy and data protection practices for the care they provide.

4. International Data Transfers. As we serve patients from outside India, your information may be transferred to and processed in India and other countries where our partner hospitals operate. We take reasonable steps to ensure your information is handled securely regardless of where it is processed.

5. Cookies and Analytics. Our website may use cookies and similar technologies to operate correctly, remember your preferences, and understand how visitors use our site through analytics tools. You can control or disable cookies through your browser settings; disabling cookies may affect some website functionality.

6. Data Security. We use reasonable administrative and technical safeguards to protect your personal information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Data Retention. We retain your personal information for as long as necessary to fulfil the purposes described in this policy, respond to your inquiries, and comply with legal obligations, after which it is securely deleted or anonymized.

8. Your Rights. Depending on your location, you may have rights to access, correct, update, or request deletion of your personal information, and to withdraw consent for us to contact you. To exercise these rights, contact us using the details below.

9. Children's Privacy. Our services are intended for adults seeking medical treatment or arranging treatment on behalf of a dependent. We do not knowingly collect personal information directly from children without parental or guardian involvement.

10. Changes to This Policy. We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of our website after changes constitutes acceptance of the updated policy.

11. Contact Us. If you have questions about this Privacy Policy or how your information is handled, please contact us at +91 93720 07184 or through the contact form on this website.
    
    . Information We Collect

    Explicit Notice: In compliance with modern data privacy standards, we want to clearly state that we do collect user data. This collection is necessary for the proper functioning of the App and to provide you with our services.

    The types of information we collect include:

    * Account Information: Your name, email address, username, and password when you create an account.

    * User Content: Any information, photos, videos, or other materials you choose to upload to the App.

    * Usage Information: We collect data on how you use the App, such as features accessed and interactions with content.

    * Device Information: Technical data about the device you are using to access the App, such as IP address and device model.

    * Location Data: If you grant us permission, we may collect information about your approximate location.

    . How We Use Your Information

    We use the information we collect to:

    * Provide and maintain the services of the App.

    * Personalize your user experience.

    * Communicate with you regarding account updates or support.

    * Improve the App and develop new features.

    Usage of Artificial Intelligence: This App may utilize Artificial Intelligence (AI) and machine learning technologies. We use AI to provide personalized recommendations, analysis of user content (such as identifying trends or sentiments), and to improve overall App functionality. AI is never used to diagnose medical conditions.

    * AI and Self-Harm: Our AI models are not equipped to diagnose medical or mental health conditions, nor can they respond in real-time to crisis situations or expressions of self-harm. If you are experiencing thoughts of self-harm or are in crisis, please seek immediate professional medical attention or contact a crisis helpline. Our service should not be used as a substitute for professional mental healthcare.

    . Information Sharing and Disclosure

    Use of Third-Party Data Processors: We use various third-party services (e.g., for data storage, analytics, payments, or specialized functionalities like AI) to help us provide and improve our service. These third parties may have access to your personal information, but only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose. Examples of the types of partners we may use include cloud storage providers, payment processors, and analytics services.

    We do not sell your personal data to third parties. We will only share your information:

    * With your consent.

    * When legally required, such as in response to a subpoena.

    * To protect the rights and safety of ourselves or our users.

    . Data Storage and Retention

    Data Deletion Upon Request: We respect your control over your personal data. You have the right to request the deletion of your account and any user content you have uploaded. Upon receiving a valid deletion request, we will take steps to remove your information from our systems in a timely manner. To request data deletion, please contact us at [Insert Contact Email Address].

    Data Storage: We implement security measures to protect your data. All user data, including uploaded files and images, are stored on secure servers and are not publicly accessible by default. We do not use public-facing storage buckets for personal user data.

    . Additional Policies

    * Cancelation Policy: We aim to make managing your subscription fair and straightforward. Canceling your subscription is designed to be as simple as signing up. You can manage and cancel your subscription directly through the account settings in the App or your device's app store.

    * Subscription Renewals: If you subscribe to a paid feature of the App, your subscription will automatically renew at the end of each subscription period. We will send you a renewal reminder email to the address on file before the next payment is processed.

    * Use of Endorsements: We prioritize honesty in our communication. Any testimonials displayed in the App are voluntary endorsements from real users sharing their genuine experiences. We do not use fake or incentivized testimonials.

    . Contact Us

    If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
    Email: namastecureinfo@gmail.com